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Further terms and conditions governing the supply of propane, equipment and service to Customer are contained below and are an integral part of this service and supply agreement.

I/We agree to pay any balance owed to Lumber River within thirty (30) days of the invoice date. I/We shall pay finance charges that accrue on the unpaid balance outstanding for more than 30 days after invoice date at the rate of 1 ½ % per month (18% A.P.R.). I/We understand that legal action may be taken if I/we fail to fulfill my/our obligation under this contract and I/we will be responsible for all collection costs including, interest, filing fees, and attorney fees of not less than $195.00 plus any additional amounts assessed by the court. Customer acknowledges receipt of a copy of this "Residential Credit Application and Service and Supply Agreement".

Terms and Conditions

  1. Acceptance: Upon acceptance by Lumber River of this application, applicant (and co-applicant) shall become the "Customer".
  2. Property: Lumber River will provide Customer with appropriate propane storage tank ("tank") or cylinder and related equipment (in Lumber River's opinion), which will, at all times, remain the property of Lumber River and will not become a fixture or part of Customer's real estate. A UCC-1 may be filed with the appropriate state where tank is located.
  3. Minimum Usage Charge: A minimum usage charge ("MUC") shall be incurred by Customer if Customer's annual propane purchases are less than one (1) times the water capacity of the tank supplied to Customer. The time frame for the annual propane purchases for any season shall be measured from 10/1/XX until 9/30/XX.

    Description Fee
    Special delivery charge during hours/after hours
    (per delivery/incurred for unscheduled or off-route deliveries)
    Tank removal Charge $99
    Pump out charge (per gallon) $0.30
    Return Check Charge (per check) $35
    Trip Charge
    (Incurred each time a service technician is dispatched)
    Standard Labor Rate (per hour) $100
    Minimum Use Charge (less than or greater than 250 gallon size) $36/125
  4. Termination: Customer may terminate this agreement by giving Lumber River thirty (30) day prior written notice. Lumber River may terminate this agreement at any time if Customer violates any of the terms and conditions of this agreement. Prior to termination of this agreement, Customer shall use all propane in tank or cylinder. Any propane remaining in the tank or cylinder upon removal shall become the property of Lumber River and the value thereof may be credited to the Customer at the discretion of Lumber River. Customer shall remain liable for all fees and charges incurred by Customer prior to the termination of this agreement. Upon termination, Lumber River may charge the Customer the tank removal charge or if the tank is not removed a customer termination charge of $44.50 will apply.
  5. Exclusive Delivery: Customer agrees that only propane sold by Lumber River will be delivered to the tank or cylinder provided by Lumber River.
  6. Delivery Price: Customer shall pay Lumber River's rates, fees or charges in effect on the date that propane is delivered to Customer. Lumber River reserves the right to change its rates or charges if need be without prior notice. The price of propane varies based on market influences, Lumber River's costs, volume of use, and other factors.
  7. Service Charges: Service charges are based upon Lumber River's then current labor and operational costs.
  8. Default: Customer agrees to pay all invoices received from Lumber River within 30 days of the date of any such invoice. Customer will be considered in default if balances are unpaid after 30 days. Customer shall pay finance charges on the 30 day unpaid balance as provided on the reverse side hereof.
  9. Equipment Operation and Access: Lumber River shall maintain the equipment in good operating condition at all times. Customer hereby agrees that Lumber River shall have right of entry at all times upon customer's premises at any or all reasonable hours of the day for the purpose of removal, inspection, and repair or to maintain the equipment. Access will be granted to Lumber River without question or hindrance by Customer or Customer's agents. Customer will always be responsible for maintaining accessibility to said equipment.
  10. Limitations on Damages: Lumber River shall not be liable for any loss sustained by Customer as a result of the exhaustion of Customer's supply of propane, nor for any injuries to persons, damage to property or loss due to the negligence by Customer, its employees, or assigns. Lumber River shall not be liable for incidental or consequential damages.

The current price and/or rate for "service, propane, minimum usage charge(s), tank rental charge(s), tank removal charge(s)", and any other fee, charge or cost to Customer is readily available by visiting or calling one of Lumber River's Customer Service Representatives at the 910-536-1203. Lumber River reserves the right to increase any prices, fees, rates or charges without prior notice.

Lumber River does not share any Customer's personal information with any other entity except its affiliates. Lumber River Propane takes data and personal information security seriously and we make our best efforts to ensure the security of your personal information.